HERBAL HEALING INC. SHIPPING INFORMATION
Standard primary shipping method on our website is Canada Post. We do not deliver to APO or FPO addresses.
We offer the following Canada Post shipping methods:
Small Packets Air
Small Packets Surface
An estimated delivery time will be provided to you once your order is placed. Under normal circumstances, we make every effort to fulfill your order within 3-5 business days from the date of your order. Our business days are Monday to Friday, except holidays. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the products ordered. Products may also be delivered in separate shipments. We will send an order shipped confirmation once the order is processed.
Shipping costs are based on the weight and dimension of your order and the delivery method you select. To find out how much your order will cost, simply add the items you would like to purchase to your cart, use the “Calculate Shipping” tool, enter the destination address, and update the totals to view an estimate. Once on the checkout page, select a delivery method from the dropdown list, and shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
Damaged Product In Transport
If there is any damage to the packaging on delivery, contact us immediately and we will do our best to resolve the issue promptly.
Local (Calgary) Pick-Up Locations
If you live in the Calgary area you can indicate as a note on your order, the location you wish to pick-up from.
The following is a list of our locations (also found on our checkout page):
8 McRae Street, Okotos
Mon-Wed-Fri 9:00 am – 5:00 pm
Thu 9:00 am – 8:00 pm
Sat 9:00 am – 5:00 pm
Sun 12:00 pm – 5:00 pm